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Important General problem or question which does not prevent the user from fully utilizing product as designed or documented. Urgent Cannot use major product feature or cannot fully utilize product as designed or documented. Our privacy policy has been recently updated. Contact your regional Training group using the email addresses below. General problem or question which does not prevent the user from fully utilizing product as designed or documented. Necessary to correct major feature issue. Cannot use major product feature or cannot fully utilize product as designed or documented. Unable to collect or generate critical data correctly. If you do not know which e-mail address to use, you can direct your inquiry to eSupport aspentech. We use product family specific e-mail addresses to route your issues to the most appropriate resource. Please note that some of our Customer Support phone numbers have changed.Ĭlick here for the new numbers. When you contact our Support Centers, our automated attendant will guide you through the available options.